FAQ

Everything you need to know, clearly explained. If you don’t find your answer here, our team is always ready to assist.

What type of cosmetic raw materials does Sophix Natural offer?

Sophix Natural specializes in high-quality cosmetic raw materials, including essential oils, botanicals, cosmetic actives, butters, and other ingredients used in skincare/haircare product formulation. Our products are designed to enhance the effectiveness and natural appeal of your personal care products.

Buy Your Pure Unadultrated Natural Shear Butter

Are Sophix Natural’s cosmetic raw materials safe to use?

Yes, all our cosmetic raw materials are rigorously tested for safety and effectiveness. We provide a Certificate of Analysis and a Material Safety Data Sheet (MSDS) for each product to ensure they meet the highest standards of quality and safety.



	De-ionized water
	$ 1.42 – $ 4.08Price range: $ 1.42 through $ 4.08NGN: ₦ 1,850.00 - ₦ 5,300.50
In stock
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		This product has multiple variants. The options may be chosen on the product page	
			
					
		

	Natural Shea Butter (ivory Color)
Rated 5.00 out of 5
	$ 2.50 – $ 123.08Price range: $ 2.50 through $ 123.08NGN: ₦ 3,250.00 - ₦ 160,000.00
In stock
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		This product has multiple variants. The options may be chosen on the product page	
			
					
		

	Vegetable Glycerine
	$ 2.31 – $ 168.94Price range: $ 2.31 through $ 168.94NGN: ₦ 3,000.00 - ₦ 219,625.00
In stock
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		This product has multiple variants. The options may be chosen on the product page

Where do Sophix Natural’s ingredients come from?

We source our cosmetics raw materials globally from trusted, ethical producers committed to sustainability and quality. Each cosmetics raw material is selected for its purity and potent benefits to beauty formulations.

How can I order products from Sophix Natural?

You can order directly from our website. Visit our products page, select the items you wish to purchase, and follow the checkout process. If you need assistance or have specific requests, please contact us WhatsApp

What services does Sophix Natural offer?

At Sophix Natural we offer the following services for our esteemed clients

Specialized Sourcing Services: Looking for something specific? Our Specialized Sourcing Service offers you access to a wider range of raw materials. If we don’t have it in stock, we’ll source it from our extensive network of manufacturers worldwide at a competitive cost. We handle all the research and logistics, so you receive only the best quality, hassle-free.
Pre-Order Services: Need raw materials in bulk or a rare ingredient? Our Pre-Order Service allows clients to pay in advance for their desired materials and wait for their arrival. This is an excellent option for brands that want to secure raw materials before they become available or avoid shortages.
Supplier Partnerships: We work directly with top manufacturers to provide you with ethically sourced, premium-quality ingredients that align with global standards.

What is the return policy for Sophix Natural?

We offer a 100% satisfaction guarantee on all our products. If you are not satisfied with your purchase, please contact us within 3 working days of receipt for a full refund or exchange. For more details, refer to our return policy page.

Does Sophix Natural recommend cosmetic raw materials for formulators?

No, we don’t recommend specific raw materials as purchases are typically made by trained formulators who understand their specific needs and requirements. However, Sophix Natural provides educational resources and guides on the usage of our raw materials to support our customers in making informed decisions. These guides include tips on how to best use each ingredient in your beauty formulations.

Do you provide discounts for large orders or repeat customers?

Yes, we offer discounts for bulk purchases and value our repeat customers with special offers. Please sign up for our newsletter to stay updated on discount offers.

Is Sophix Natural certified or approved by any regulatory bodies?

Sophix Natural is NAFDAC Approved and listed as a raw material vendor by International Institute of Personal Care Science Australia (IPCS). Our raw materials adhers to strict regulatory standards to ensure that our products are not only effective but compliant with international health and safety regulations.

Can I request a small sample size?

Yes, Sophix Natural offers sample sizes for select raw materials on our website. Please visit our website to explore available options.

What happens if the products are damaged during transit?

At Sophix Natural, we take great care in packaging our raw materials to prevent damage. However, in rare cases, damage may occur. If this happens, we will promptly replace the damaged items to ensure our clients receive value for their investment and are 100% satisfied.

How long does delivery take?

Delivery times vary depending on location:

Local orders: 2-3 working days
International orders: 5-14 working days

Do you ship internationally?

Yes, Sophix Natural ships worldwide. We proudly serve clients globally, providing high-quality raw materials to support their business needs.