• Orders from #2 million above will get a discount of 2%

Terms of Service

Effective Date: 25 August 2026
Last Updated: 25 August 2026

Welcome to Sophix Natural. These Terms of Service govern your access to and use of the Sophix Natural website, online store, products, services and related platforms.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. About Sophix Natural

Sophix Natural is a supplier of cosmetic raw materials, natural ingredients, cosmetic actives, carrier oils, butters, extracts, essential oils, emulsifiers, cosmetic bases and related formulation materials.

We serve individuals, formulators, skincare and haircare brands, manufacturers, businesses and other customers seeking cosmetic ingredients and formulation-related supplies.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorised access to our systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce or commercially exploit website content without permission.
  • Submit false, misleading or fraudulent information.
  • Use our website to distribute malicious software or harmful material.

We reserve the right to suspend or restrict access where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, ingredient information, INCI names, CAS numbers, packaging information and other product details are accurate.

However, minor variations may occur because of:

  • Natural variations in raw materials.
  • Supplier or manufacturing batches.
  • Changes in packaging.
  • Product colour, texture or appearance.
  • Updates to product specifications.

Where applicable, the actual product received should be considered the definitive reference for physical characteristics.

Sophix Natural may update product information without prior notice.

4. Cosmetic Raw Materials and Customer Responsibility

Sophix Natural supplies ingredients and raw materials primarily for formulation and manufacturing purposes.

Unless expressly stated otherwise, our products are not finished cosmetic products and should not automatically be applied directly to the skin, hair or body.

Customers are responsible for:

  • Conducting appropriate formulation and compatibility testing.
  • Determining suitable concentration and usage levels.
  • Conducting stability and safety testing.
  • Ensuring appropriate preservation.
  • Ensuring regulatory compliance of their finished products.
  • Following applicable technical documentation and supplier recommendations.
  • Using appropriate personal protective equipment where required.

Sophix Natural does not guarantee that an ingredient is suitable for a customer’s specific formulation, application or manufacturing process.

5. Product Documentation

Where available, Sophix Natural may provide technical documentation such as:

  • Certificate of Analysis (COA).
  • Material Safety Data Sheet (MSDS/SDS).
  • Technical specifications.
  • Product usage information.
  • INCI information.
  • CAS numbers.

Availability of documentation may vary by product.

6. Product Pricing

All prices displayed on our website are subject to change without notice.

Prices may change because of:

  • Supplier pricing.
  • Exchange-rate fluctuations.
  • Importation costs.
  • Taxes and duties.
  • Logistics costs.
  • Market conditions.

The applicable price is the price displayed at the time an order is placed, unless an obvious pricing error has occurred.

7. Orders

Submitting an order constitutes a request to purchase the selected products.

An order is not necessarily considered accepted until payment has been successfully received and/or the order has been confirmed by Sophix Natural.

We reserve the right to cancel or decline an order where:

  • A product is unavailable.
  • There is an obvious pricing or product-description error.
  • Payment cannot be verified.
  • We suspect fraudulent activity.
  • The requested quantity cannot reasonably be supplied.
  • Circumstances beyond our control prevent fulfilment.

Where an order is cancelled after payment, an appropriate refund will be processed.

8. Payments

Customers must provide accurate payment and billing information.

Sophix Natural may use third-party payment providers to process transactions. We do not ordinarily have access to your complete payment-card information.

Customers using bank transfer payment methods may be required to provide payment confirmation or proof of payment where necessary.

9. Pre-Orders and Special Orders

Certain products may be available through pre-order or special sourcing arrangements.

Where a customer places a pre-order:

  • The expected availability period will be communicated where possible.
  • Delivery timelines may vary depending on supplier and logistics conditions.
  • Pre-order payments may be subject to the applicable cancellation and refund terms communicated at the time of purchase.

For specially sourced ingredients, customers should confirm specifications, quantity and requirements before payment.

10. Intellectual Property

All website content, including:

  • Logos.
  • Brand elements.
  • Text.
  • Images.
  • Graphics.
  • Product photography.
  • Videos.
  • Website design.
  • Original educational content.

is owned by or licensed to Sophix Natural unless otherwise stated.

You may not reproduce, modify, distribute or commercially exploit our content without written permission.

11. Third-Party Services

Our website may use third-party services including payment providers, shipping providers, analytics platforms, communication tools and other technology providers.

Your use of those services may also be subject to their respective terms and policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Sophix Natural shall not be responsible for indirect, incidental or consequential losses arising from the use of our products or website.

This includes losses arising from:

  • Improper product use.
  • Incorrect formulation.
  • Failure to conduct testing.
  • Failure to follow storage instructions.
  • Manufacturing errors.
  • Regulatory non-compliance by the customer.
  • Incorrect use of technical information.

Nothing in these Terms excludes liability that cannot legally be excluded.

13. Force Majeure

Sophix Natural shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, import restrictions, transportation disruptions, supplier failures, internet outages or other extraordinary events.

14. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on this page with a revised effective date.

15. Governing Law

These Terms shall be governed by the laws applicable in the Federal Republic of Nigeria.

Any dispute shall be handled in accordance with applicable Nigerian law.

16. Contact

For questions concerning these Terms, please contact Sophix Natural through our official contact channels.

Sophix Natural
Lagos, Nigeria
Phone: +234 706 111 1838