• Orders from #2 million above will get a discount of 2%

Privacy Policy

Effective Date: 25 August 2026
Last Updated: 25 August 2026

Sophix Natural respects your privacy and is committed to protecting personal information collected through our website, online store and related services.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

1. Information We Collect

Depending on how you interact with Sophix Natural, we may collect:

Personal Information

  • Full name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping address.
  • Business/company information.
  • Account login information.
  • Order information.
  • Customer service communications.

Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased.
  • Order value.
  • Order number.
  • Payment status.
  • Delivery information.
  • Transaction reference.

Payment information may be processed directly by third-party payment providers.

Technical Information

When you visit our website, certain information may automatically be collected, including:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages visited.
  • Referring pages.
  • Approximate location.
  • Website interactions.
  • Cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.
  • Arrange delivery.
  • Communicate with you regarding orders.
  • Provide customer support.
  • Manage customer accounts.
  • Process payments.
  • Respond to enquiries.
  • Provide requested quotations.
  • Process sourcing requests.
  • Manage pre-orders.
  • Send marketing communications where permitted.
  • Improve our website and services.
  • Detect fraud and security threats.
  • Maintain business and transaction records.
  • Comply with legal and regulatory obligations.

3. Marketing Communications

Where permitted by applicable law, we may send you information about:

  • New products.
  • Promotions.
  • Discounts.
  • Educational content.
  • Formulation resources.
  • Company announcements.

You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or contacting us.

4. Cookies

Sophix Natural uses cookies and similar technologies to operate and improve the website.

Cookies may be used for:

  • Website functionality.
  • Shopping cart functionality.
  • Login sessions.
  • Analytics.
  • Performance monitoring.
  • Marketing and advertising.
  • Remembering preferences.

Please see our separate Cookie Policy for more information.

5. Sharing Information

We may share relevant information with trusted service providers where necessary to operate our business.

These may include:

  • Payment processors.
  • Delivery and logistics providers.
  • Website hosting providers.
  • IT service providers.
  • Analytics providers.
  • Marketing technology providers.
  • Customer support platforms.
  • Professional advisers.
  • Government or regulatory authorities where legally required.

We do not sell your personal information simply for the purpose of selling personal data to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and satisfying legal or regulatory requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Request deletion where applicable.
  • Object to certain processing.
  • Withdraw consent where consent is the lawful basis.
  • Request restriction of processing in applicable circumstances.
  • Request data portability where applicable.

These rights are subject to legal limitations and exceptions.

Nigeria’s data-protection framework specifically recognises rights including access, rectification, erasure, data portability, withdrawal of consent and objection to processing.

9. Children’s Information

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to legitimate business transactions.

10. International Data Transfers

Some third-party service providers used by Sophix Natural may process information outside Nigeria.

Where applicable, appropriate safeguards will be considered in accordance with applicable data-protection requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

For privacy-related enquiries or requests, contact Sophix Natural through our official contact channels.

Sophix Natural
Lagos, Nigeria
Phone: +234 706 111 1838