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Shipping & Delivery Policy

 

Last Updated: August 2026

At Sophix Natural, we are committed to making the delivery of your raw materials as convenient and reliable as possible. We ship orders within Nigeria and internationally through selected logistics, transport and shipping partners.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through Sophix Natural.

1. ORDER PROCESSING

Orders are processed after successful payment confirmation.

Shipping and delivery timelines begin from the time your order is processed and dispatched from our office, except where otherwise stated in this policy.

Orders may require additional processing time where:

  • A product requires special sourcing.

  • The order contains a pre-order item.

  • Additional payment or shipping information is required.

  • The order requires special packaging or handling.

  • There are circumstances affecting product availability.

Where applicable, customers will be informed of any significant processing delays.

Customers are responsible for ensuring that their delivery information is accurate before completing an order, including:

  • Full name

  • Phone number

  • Delivery address

  • City and state

  • Preferred delivery location

  • Any relevant delivery instructions

2. SHIPPING CHARGES

Shipping prices displayed on our website are generally calculated based on one carton/package.

Where an order exceeds one carton/package or requires multiple packages, additional shipping charges may apply.

The final shipping cost may depend on:

  • Number of cartons/packages

  • Weight and dimensions

  • Destination

  • Shipping method

  • Logistics or transport provider

  • International shipping requirements

  • Special handling requirements

Where additional shipping charges are required, Sophix Natural may contact the customer for payment and confirmation before dispatch.

An order may be held from dispatch until any required additional shipping payment has been received.

3. DELIVERY WITHIN LAGOS

Lagos Delivery

For orders placed and successfully paid for on or before 4:00 PM, we aim to deliver within 24 hours (next-day delivery).

Orders placed or paid for after 4:00 PM may be processed on the next business day, and the applicable delivery timeline will begin from dispatch.

Delivery timelines may vary depending on the destination, logistics provider, traffic conditions, weather and other circumstances beyond our reasonable control.

Office Pickup

Customers may choose to pick up their orders from our office on the same business day, provided that:

  • The order is placed on or before 4:00 PM; and

  • Payment has been successfully confirmed.

Orders placed or paid for after 4:00 PM may be processed for pickup on the next business day.

Customers selecting office pickup will be notified when their order is ready for collection.

4. SHIPPING THROUGH TRANSPORT PARKS

Where customers choose to have their orders sent through a transport park or transport operator:

  • Orders will generally be dispatched within 24 hours after successful payment confirmation.

  • The customer will be responsible for collecting the package from the designated park or transport location unless otherwise agreed.

  • The customer may be required to provide valid identification or other information required by the transport operator.

  • The actual transit time after the package leaves our office depends on the transport operator and destination.

Sophix Natural is not responsible for delays caused by the transport operator after the package has been handed over for transportation, although we will make reasonable efforts to assist customers in resolving delivery issues.

5. NATIONWIDE DELIVERY

We offer nationwide delivery through selected logistics and transport providers.

GIG Logistics (GIG)

Estimated delivery:
3–5 days after dispatch from our office.

GUO Transport

Estimated delivery:
3–5 days after dispatch from our office.

ABC Transport

Estimated delivery:
3–5 days after dispatch from our office.

These delivery periods are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Destination

  • Logistics provider

  • Traffic

  • Public holidays

  • Weather

  • Road conditions

  • Destination accessibility

  • Operational disruptions

  • Other circumstances beyond our reasonable control

6. INTERNATIONAL SHIPPING

We ship to customers outside Nigeria through selected international shipping and cargo options.

DHL Express

Estimated delivery:
3–5 working days after dispatch to the customer’s destination.

Cargo Shipping

Estimated delivery:
10–15 working days, depending on the destination country and shipping method.

International delivery timelines are estimates and may be affected by:

  • Customs clearance

  • Destination-country regulations

  • Import requirements

  • Port or airport delays

  • Carrier delays

  • Public holidays

  • Incorrect or incomplete delivery information

  • Other circumstances beyond our reasonable control

7. CUSTOMS, DUTIES AND IMPORT CHARGES

For international orders, customers may be responsible for applicable:

  • Customs duties

  • Import taxes

  • Customs clearance charges

  • Destination-country regulatory fees

  • Brokerage charges

  • Other charges imposed by the destination country

These charges are determined by the relevant authorities and are not included in our product or shipping prices unless expressly stated.

Sophix Natural does not control the amount or timing of such charges.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country and comply with applicable import, customs and regulatory requirements.

If an international shipment is delayed, refused, returned or confiscated because the customer has not met the destination country’s import requirements, Sophix Natural may not be responsible for resulting losses or additional charges.

8. DELIVERY DELAYS

While we work with our logistics partners to meet the stated delivery estimates, all delivery timelines are estimates and not guaranteed delivery dates.

Delays may occur due to:

  • Logistics disruptions

  • Traffic

  • Weather conditions

  • Public holidays

  • Customs clearance

  • Incorrect delivery information

  • Destination accessibility

  • Transport disruptions

  • Shipping or airline disruptions

  • Government or regulatory restrictions

  • Other circumstances beyond our reasonable control

Where we become aware of significant delays, we will make reasonable efforts to communicate relevant information to the customer.

9. CUSTOMER DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information.

Sophix Natural will not be responsible for delays, failed deliveries, additional delivery charges or returned shipments resulting from incorrect, incomplete or outdated information provided by the customer.

Where a logistics provider charges an additional fee because of a failed delivery caused by incorrect customer information, the customer may be responsible for the additional charge.

10. DAMAGED, INCOMPLETE OR INCORRECT ORDERS

Customers should inspect their orders as soon as reasonably possible after receipt.

If an order arrives:

  • Visibly damaged

  • Incomplete

  • With a missing item

  • With an incorrect item

  • With packaging that appears to have been tampered with

please contact Sophix Natural as soon as possible.

Customers should provide:

  • Order number

  • Description of the issue

  • Photographs of the package

  • Photographs/videos of the affected product

  • Any relevant information provided by the logistics provider

Where possible, customers should retain the original packaging until the matter has been investigated.

Sophix Natural will assess the issue and, where appropriate, work with the relevant logistics or shipping provider to determine the appropriate resolution.

11. MISSING OR UNDELIVERED ORDERS

If your order has not arrived within the applicable estimated delivery period, please contact us with your order number.

We may contact the relevant logistics, transport or shipping provider to investigate the status of the shipment.

Delivery investigations may require additional time depending on the logistics provider and circumstances of the shipment.

12. DELIVERY CONFIRMATION

A shipment may be considered delivered when the relevant logistics, transport or shipping provider records the package as delivered to the provided delivery address, designated pickup location or authorised recipient.

Customers should ensure that someone is available to receive the order where required.

13. SPECIAL, BULK AND CUSTOM ORDERS

Large-volume orders, specially sourced ingredients, pre-orders and orders requiring custom packaging may have different processing and delivery timelines.

Where applicable, Sophix Natural will communicate the expected timeline before or during order processing.

14. DELIVERY ESTIMATES

All delivery timelines stated in this policy are estimates.

The stated timelines begin from dispatch, unless a specific section of this policy expressly states otherwise.

A delay beyond an estimated delivery period does not automatically constitute a failure to fulfil an order, provided Sophix Natural is taking reasonable steps to process and facilitate delivery.

15. CONTACT

For questions regarding shipping or delivery, please contact Sophix Natural through the contact information provided on our website.

Sophix Natural
Nigeria

For order-related enquiries, please have your order number available so that our team can assist you more efficiently.